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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Abraham Avilez

Abraham Avilez

August 30, 2025

5  out of  5
rating by Abraham Avilez
"I went to State Farm in Court St. in Pasco and was helped by Karla Contreras, she was very helpful and convinced me to switch from All State to State Farm insurance. She consistently went above and beyond for what I was looking for, she had a keen eye for catching errors I had made with my previous insurance company. I believe she was deeply committed for me to achieve what I was looking for."
We responded:
"Thank you, Abraham, so much for your kind words and for choosing our State Farm office! We're thrilled to hear that Karla provided you with exceptional service and helped you make a smooth transition from All State. Karla is indeed dedicated to ensuring our clients receive the best care and attention, and we’re glad she was able to catch those important details for you. We appreciate your trust in us and look forward to continuing to serve your insurance needs. Regards, Edison."
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Alejandra hernandez

August 29, 2025

5  out of  5
rating by Alejandra hernandez
"Karla contreras is a very kind and amazing person she was so much help and was so patient with me she’s a very kind hearted person make sure you always get her she’s a very sweet person"
We responded:
"Thank you so much for your kind words and positive feedback about Karla! We’re thrilled to hear that she provided you with excellent support and was patient throughout your experience. We truly appreciate you taking the time to share your experience and recommend her. We’ll be sure to pass along your compliments to Karla! Thanks, Edison"
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Gunner Brown

August 29, 2025

5  out of  5
rating by Gunner Brown
"Friendly and knowledgeable! Carlie did a great job helping me after I absolutely demolished a poor family of three with my truck. Thankfully they were only deer."
We responded:
""Thank you so much for your kind words! We're happy to hear that Carlie was able to assist you during a difficult situation. We're glad everyone is okay, and we appreciate you taking the time to share your experience. Thank you, Edison. "
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kailee rittel

August 29, 2025

5  out of  5
rating by kailee rittel
"State Farm is the only insurance company I will recommend to friends. I never had a bad experience working with them. Especially Carlie! Carlie puts forth great effort and communication making the process easy."
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that you’ve had a great experience with State Farm, especially with Carlie. She works hard to provide excellent service and communication, and it’s wonderful to know that she made the process easy for you. We appreciate your recommendation and look forward to continuing to serve you and your friends in the future. Regards, Edison."
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Rhonda Dalbalcon

August 29, 2025

5  out of  5
rating by Rhonda Dalbalcon
"The insurance agent Carlie Balbuena was very punctual and patient."
We responded:
"Thank you so much for your kind words and for taking the time to share your experience with Carlie Balbuena. We’re thrilled to hear that her punctuality and patience made a positive impression. Providing excellent service is our top priority, and your feedback means a lot to us. Thank you, Edison."
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Sheila Shockey

August 29, 2025

5  out of  5
rating by Sheila Shockey
"Thank you so much for your hard work and dedication to provide great service Carlie Balbuena! We are very please with our State Farm insurance!! Thanks again Sheila Shockey"
We responded:
"Thank you so much for your kind words and for choosing State Farm! We're thrilled to hear that Carlie provided you with excellent service and that you’re pleased with your insurance. We truly appreciate your trust and look forward to continuing to serve you in the future. Thanks, Edison. "
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hpaul9906

August 28, 2025

5  out of  5
rating by hpaul9906
"Duncan was fantastic—efficient, helpful, and got us a great rate! He made the whole process quick and easy. Highly recommend!"
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that Duncan provided efficient and helpful service and made the process quick and easy for you. Your recommendation means a lot to us. We look forward to continuing assisting you again in the future! Thank you, Edison."
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Anna McKanna

August 28, 2025

5  out of  5
rating by Anna McKanna
"I worked with Carla and she was wonderful. She always got back to me and worked very hard to meet the criteria that I wanted. And yes I was with USAA for 40 years and this company beat them out with customer service and what their quote offered. Edison has also helped me and they are so polite and professional I highly recommend this group."
We responded:
"Thank you so much for your kind words and for sharing your experience! We’re thrilled to hear that Karla, I and the team provided you with excellent customer service and worked hard to meet your needs. It means a lot to us that after 40 years with USAA, you found our service and quotes to be outstanding. Your recommendation is greatly appreciated, and we look forward to continuing to serve you in the future! Thank you, Edison. "
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Miguel Barajas

May 30, 2025

5  out of  5
rating by Miguel Barajas
"Edison is awesome, I highly recommend him, super knowledgeable and very helpful, I won’t go anywhere else for my insurance"
We responded:
"Thank you so much Miguel for your positive feedback! We appreciate your kind words and are so glad that you had a great experience with us. We strive to provide the best customer service, and we’re glad to hear that we succeeded. Thanks again and we look forward to seeing you again soon. Edison.-"
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Omar Juarbe

May 1, 2025

5  out of  5
rating by Omar Juarbe
"Edison is a great guy and knows what he is doing in the insurance world!"
We responded:
"Thank you so much Omar for the kind words! We strive to provide the best customer service, and we're glad to hear that we have succeeded. Thanks, Edison. "
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T Jacobs

April 24, 2025

5  out of  5
rating by T Jacobs
"This team is resourceful, helpful, friendly, and efficient. Would highly recommend. Most insurance wouldn't cover my food trailer (they would insure just the trailer or one thing here and another there), but this team will work with you to provide the coverage necessary to operate your business."
We responded:
"Thank you Theresa so much for your positive feedback! We appreciate your kind words and are so glad that you had a great experience with us. We strive to provide the best customer service, and we're glad to hear that we succeeded. Thanks again! Edison "
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Barbara Lynne

November 9, 2024

5  out of  5
rating by Barbara Lynne
"Adriana M Lee of Edison Valerio agency was one agent on a Saturday on a holiday weekend. She worked tirelessly to help me generate a policy so I could move the same day (my bad). She was, kind, polite and empathetic to my frazzled nerves. She went above and beyond and I will be forever grateful for the kind soul that she was."
We responded:
"Hi Barbara, thank you so much for your 5-star review! Our team and I are happy to be your good neighbor. we hope to see you soon again. Regards, Edison. "
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Emily Cutler

October 31, 2024

5  out of  5
rating by Emily Cutler
"Edison and his team are so helpful and kind! Appreciate them!"
We responded:
"Hi Emily, on behalf of our wonderful team, I'd like to thank you for using our service and your feedback is appreciated. Regards, Edison. "
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rene MEDINA

August 12, 2024

5  out of  5
rating by rene MEDINA
"I’ve been with a different insurance company for many years so it was going to take an excellent company to switch over. Need I say more? Great communication, best rates in town, and Edison and his team are wonderful people at State Farm🙏🏼"
We responded:
"Hi Rene, we're so grateful that you took the time to share your positive feedback with us. It's our pleasure to serve customers like you. Have a wonderful day! Regards, Edison. "
Profile photo of Olga Lopez

Olga Lopez

August 10, 2024

5  out of  5
rating by Olga Lopez
"After trying to deal with progressive (and their high prices and long wait to be insured) Edison was a life saver! insured me the same day and gave me a great quote! Not to mention his customer service skills were great, genuinely a great person! Thanks again for your help!"
We responded:
"Thank you so much for your positive feedback! We're always happy to help our customer save money and provide outstanding service. Regards, Edison. "
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Mohammad Alkhatib

June 4, 2024

5  out of  5
rating by Mohammad Alkhatib
"Thank you jannely, best person to go to if yiu want to save money! So friendly and professional."
We responded:
"Hello Mohammad, we really appreciate you taking the time to leave us a 5-star review. It means a lot to us; we look forward to your next visit. Thanks, Edison. "
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INES CAPETILLO

April 27, 2024

5  out of  5
rating by INES CAPETILLO
"Jannely Ramirez was very helpful and explained the policy well. Glad I was able to work with her."
We responded:
"Hello Ines, we always enjoy hearing what our customers have to say. We're glad we could be of service and our team members truly appreciate the kind words. Regards, Edison. "
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Edward Nunez

April 18, 2024

5  out of  5
rating by Edward Nunez
"The best policy and tri cities"
We responded:
"Thank you Edward for the 5-star review. We're here to serve you anytime and value your feedback. Regards, Edison. "
Profile photo of Vero Ulloa

Vero Ulloa

March 27, 2024

5  out of  5
rating by Vero Ulloa
"Jannely Ramirez, es una persona , es muy amable, siempre nos ayuda en todo lo que necesitamos, siempre trai una sonrisa hermosa muy amable."
We responded:
"Hello Vero, thanks a lot for your kind words and for sharing your 5-star review with the rest of our community. Thank you, Edison. "
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Estefany Alvarez

March 14, 2024

5  out of  5
rating by Estefany Alvarez
"Verónica García helped me with my life insurance and everything was easy and affordable for great coverage super nice & kind :)"
We responded:
"Thank you for taking the time to leave us this review, your feedback means a lot to our team. Thanks, Edison. "
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Patricia Gómez

March 8, 2024

5  out of  5
rating by Patricia Gómez
"Recomiendo a Verónica Garcia por ser una persona que ayuda a los clientes de State Farm.."
We responded:
"Thank you for the 5-star review! We sincerely appreciate your feedback. "
Profile photo of Manuel Bustos

Manuel Bustos

January 22, 2024

5  out of  5
rating by Manuel Bustos
"Great Service, recommend consulting with Jannely"
We responded:
"Hello Manuel, thank you so much for giving us 5-star review. We can't wait to share this review with our team, she will be thrilled. Thanks, Edison."
Profile photo of Feliciano Contreras

Feliciano Contreras

January 22, 2024

5  out of  5
rating by Feliciano Contreras
"Jannely un buen servios grasia jannely"
We responded:
"Hello Feliciano, we really appreciate you taking the time to leave us a review. Your feedback is much appreciated and helps our team, Jannely will be very happy. Gracias, Edison. "
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Ivan Contras

January 16, 2024

5  out of  5
rating by Ivan Contras
"JANNELY ME AYUDO A BAJAR MI MESUALIDAD, ME AYUDO A OPTENER DESCUENTOS, LES RECOMIENDO"
We responded:
"Hello Ivan, thank you for the 5-star review! We're here to serve you anytime. Muchas gracias Ivan por dejarnos este review. Aqui estamos para ayudarle. Gracias, Edison. "
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Gervis Anglo

September 26, 2023

5  out of  5
rating by Gervis Anglo
"Ten stars if I could, Jannely helped me file my claim. Office provides excellent service always"
We responded:
"Hello Gervis, thank you for sharing your 5-stars review with us. Our team works hard to ensure every customer has a memorable experience. Looking forward to seeing you again soon, Edison. "